Implement Application Services Powered by Adobe Experience Platform

Description

Implement Application Services Powered by Adobe Experience Platform is a 2-day instructor-led (classroom or virtual) course, where you will learn about application services built on Experience Platform. You will also learn to manage customer data by using Real-Time Customer Data Platform (RTCDP), create customer journeys by using Journey Orchestration (JO), and analyze customer data by using Customer Journey Analytics (CJA).

Highlights

  • Explain the application services built on Experience Platform
  • Explain sources and data ingestion in RTCDP
  • Describe profiles in RTCDP
  • Configure destinations and exchange data
  • Create segments in RTCDP
  • Apply data usage policies in RTCDP
  • Explain segments, data sources, events, and actions in JO
  • Create a journey
  • Test and publish a journey
  • Set up CJA to data sources in Experience Platform
  • Configure data views in CJA
  • Create and analyze cross-channel visualizations in CJA
  • Create calculated metrics in CJA
  • Create cross-channel filters in CJA
  • Create calculated metrics, date ranges, and filters in CJA
  • Create and analyze cross-channel reports and visualizations in CJA

Details

Adobe

Adobe Experience Platform (AEP) enables organizations to create real-time centralized profiles of their customers, based on aggregated data from multiple sources. AEP builds upon the traditional functionality of a Real-time Customer Data Platform (RT-CDP) while also applying data science and machine learning to deliver consistent interactions at scale, across several orchestration layers in your marketing stack. AEP can leverage existing data sources such as behavioural, transactional, financial or operational information to enhance existing decisioning & CRM technologies to drive business outcomes.

Outcomes and insights through AEP include: Providing consistent data governance, managing data on one platform, building real-time profiles, building advanced segments, and activating audiences across profiles.